Privacy Policy

West Penn Financial Service Center, Inc., is committed to protecting the privacy and ensuring a safe online experience for all customers and technology platform users. By using the West Penn Financial technology platform, you consent to the data practices described in this Policy.

Collection of your Personal Information

West Penn Financial (WPF) collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number, zip code, age, birthdate, gender other personal data when using our online mortgage application.

There is also other information about your computer hardware and software that is available and collected by WPF. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by WPF for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the West Penn Financial website. 

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through any West Penn Financial public message boards, this information may be collected and used by others. WPF does not read any of your private online communications, such as a direct message sent to your loan officer.

West Penn Financial encourages you to review the privacy policies of websites and technology platform.   Please review our policies so that you can understand how we collect, may use or share your information. WPF is not responsible for the privacy policies or other content on websites outside of the West Penn Financial family of websites. 

In all cases, we strive to limit the amount of information we collect and store to that which is necessary to provide you the relevant services.

Use of your Personal Information

West Penn Financial collects and uses your personal information to deliver the services you have requested. WPF also uses your personally identifiable information to inform you of other products or services available from us and our affiliates.

West Penn Financial does not sell, rent or lease its customer lists to third parties. West Penn Financial may contact for it’s own promotional services.

West Penn Financial does not use or disclose sensitive personal information, such as race, religion, or political affiliations.

West Penn Financial tracks websites and pages our customers visit in order to determine what WPF services are the most popular. This data is used to deliver customized content and advertising within WPF to customers whose behavior indicates that they are interested in a particular subject area.

West Penn Financial website will not disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the demands of the law or comply with legal process (b) act under circumstances to protect the personal safety of users of West Penn Financial.

Use of Cookies

The West Penn Financial website use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize the WPF page, or register with West Penn Financial website, a cookie helps us to recall your specific information on subsequent visits. When you return to the same WPF website, the information you previously provided can be retrieved, so you can easily use the WPF website features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Mortgage Solutions Financial services or websites you visit.

Security of your Personal Information

West Penn Financial secures your personal information from unauthorized access, use or disclosure. We secure the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

We Do Not Collect Information From Children

We do not knowingly solicit or collect any type of information from a person under the age of 13. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at  and we will remove that information from our records as soon as feasibly possible.

Changes to this Policy

West Penn Financial will occasionally update this Privacy Policy to reflect company and customer feedback.